Guidance for institutions

Welcome to the second pilot of the Digital Experience Tracker (September 2016-July 2017). This page walks you through the entire process with links to detailed guidance along the way.

You should bookmark this page and check back for guidance as you progress. You will need to download the Guide to using the Tracker (latest update December 10 2016). We recommend you read the other Guides as well. These will help you to get best value from the Tracker process.

Getting Started

Your unique surveys will have been uploaded to your Bristol Online Services (BOS) account and your named contact will have received an email to say they are ready.

If you do not already have a BOS account, your email will include details about how to create an account and log in. If your institution already has a BOS account, you will log in with your existing details and click on ‘Jisc Prototype Services’ in the top menu. If you have lost the email inviting you to create a BOS account, please go to the main sign in screen and click on the ‘lost invitation?’ link. Once logged in, you may have to uncheck the box ‘only my surveys’ to see the survey(s) we have created for you.

The pilot process – overview

  What do we do? What guidance is there?


Contact other stakeholders at your institution.
Decide: Do we want to use the Tracker? Why? What do we want to achieve? Who will lead the project?
Apply to be part of the Tracker pilot
Frequently Asked Questions (updated)
Generic question set (updated) for your information
ACL and Skills learners question set (new) for your information
Online learner question set (new) for your information


Plan when you will launch the Tracker, how you will encourage learners to complete it, and what you will do with the findings.
Decide which version(s) of the Tracker to run.
Tracker planning and sign-up form (updated)
Guide: planning to use the Tracker (updated)


Receive a personalised link to your own survey in Bristol Online Surveys (BOS).
Customise the Tracker to meet the needs you identified at the planning stage.
Guide to using the Tracker (updated)
Guide to Customising the Tracker (updated)


Send out a single URL giving your learners access to your customised survey in BOS. Put in place your plans to encourage learners to participate. Guide to using the Tracker (updated)
Guide to Engaging Learners (updated)


During the live survey you can log in and view the data in real time.
As soon as the survey has closed you can download the summative report and raw data.
Guide to using the Tracker (updated)


Analyse your data in BOS or download and analyse in an external system.
Compare your data with others in your sector.
Work with other stakeholders including learners to understand what your findings mean.
Guide to using the Tracker (updated)
Guide: Analysing your data (updated)
Guide: Understanding your data question-by-question (updated)


Identify priority actions in response to the findings.
Implement those actions.
Communicate your responses to all stakeholders, especially to learners.
Guide to Engaging Learners (updated)
Question-by-question guide
Digital student exemplars and Tracker case studies
Digital student benchmarking tool


Complete Jisc evaluation survey in BOS, reporting on your experience of using the Tracker
Engage with any other evaluation activities offered.
Link to evaluation survey

Second Pilot Process: detailed timeline

  1. 8 September 2016 Tracker planning sheet available for completion and submission to Jisc.
  2. Submissions close on 15 November 2016.
  3. Institutions informed of successful application by 30 November: institutions confirm final choice of the Tracker version(s)
  4. Preparation and planning completed by mid November: unique URLs released to pilot sites beginning Friday 11 November (late entrants will receive theirs by 7 December).
  5. Surveys open to learners as soon as they are launched. The actual timing of the survey will be decided by each organisation depending on their own timetables and constraints. All surveys must have been completed by 31 March 2017.
  6. Pilot sites can analyse their data as soon as their own survey has closed. Benchmark data will become available once enough sites have completed the survey, with the final benchmarking data available on 31 March. Summative analysis will be available to the sector by 30 April 2017.
  7. During April 2017 you will be asked to complete a short online form providing feedback on your process and on the outcomes.

For more information about the pilot please contact: Sarah Knight or Tabetha Newman