Guidance for institutions

Welcome to the guidance page for the Jisc digital student experience tracker. This page walks you through the entire process with a Guide for every stage. You can access the Guides directly from the list below or scroll down for a walk-through of the process.

Guides have been updated for 2017-18 in the order that they are needed. If you look ahead, remember that guides from 2016-17 may not reflect changes to the tracker questions and process. If you don’t find what you’re looking for here, try our page on Who can help?

The Guides

The process

You can find out more about the pilot process for 2017-18 from the pilot page. A visual outline of the process is shown here (please note that the dates are specific to the 2017-18 pilot).

step diagram

Process of implementing the tracker at your institution

For a more detailed walk-through, linked to the guidance, follow the table below:

Actions
Guidance

Decide

Contact other stakeholders at your institution.
Decide: Why should we use the tracker?  What do we want to achieve? What resources will we need?
Apply to be part of the Tracker pilot 2017-18
Frequently Asked Questions
Question set (HE) in BOS for you to review (also a pdf version to share)

Plan

Plan when you will launch the Tracker, how you will encourage learners to complete it, and what you will do with the findings.
Decide which version(s) of the Tracker to run.
Complete confirmation form, providing institutional data as requested.
Guide: Planning to use the tracker v17-18
Guide: Customising the tracker v17-18

Set up

Receive a link to the master surveys you have requested.
Copy and customise the surveys in BOS
Check your surveys.
Check your data protection and management arrangements.
How to use the tracker in BOS v17-18
Guide: Customising the tracker v17-18
Data protection statement

Launch & promote

Send out URL or email invitations giving learners access to your survey(s) in BOS.
Put in place your plans to encourage learners to participate.
How to use the tracker in BOS v17-18
Guide to engaging your learners v17-18

Close & access data

Log in and view the data in real time
Download the summative report and raw data (available immediately you close the survey(s))
Download benchmarking data (available after the close of surveys in April 2018)
If relevant, import into your chosen analysis software e.g. excel, nVivo, SPSS etc
How to use the tracker in BOS v17-18

Analyse

Analyse your data in BOS or download and analyse in an external system.
Compare your data with others in your sector.
Work with other stakeholders including learners to understand what your findings mean.
How to use the tracker in BOS v17-18
Guide to analysing your data (not updated
Guide: understanding your data  question-by-question (not updated)

Report & respond

Identify priority actions in response to the findings.
Plan to implement those actions.
Communicate your responses to all stakeholders, especially to learners.
Guide to engaging your learners 17-18
Crowd-sourced Guide: Responding to your findings (not updated)
Digital student exemplars and Tracker case studies (updated)
Digital student benchmarking tool

Evaluate

Complete Jisc evaluation survey in BOS, reporting on your experience of using the Tracker.
Engage with any other evaluation activities as requested.
Assess how well the Tracker has met your original goals for your organisation.
Link to evaluation survey