Digital experience insights

February digital experience insights blog – Oct-Dec 2020 Student responses analysis

Welcome to the February 2021 digital experience insights blog. 

Congratulations on already gathering over 31,000 student and 2,200 teaching staff responses to date! We will share our analysis of the Oct-Dec Student data during DigiFest starting 8th March, to get early insights into what they are telling us.   

1. Have you run your student insights surveys yet?

Spring is often the best time for colleges to run the surveys. We strongly encourage you to launch as soon as possible to allow enough time to run your surveys and carry out the subsequent analysis and dissemination of the results. From a planning perspective you will also need to ensure your survey(s) don’t clash with other institutional surveys also being run throughout the academic year.

For Universities, you still have time to launch your surveys, although time is running short in terms of the best time to engage students and staff in the HE calendar.

Some institutions plan to run their insight surveys alongside wider initiatives, for example running a ‘Digital February’ where they also run additional support, advice tweet discussions or subject-specific focus groups that discuss how digital is used in a subject or within a faculty. This year some institutions have planned to run their surveys over Safer Internet Day (opens in new window). Linking in with a wider initiative will help raise the profile and hopefully response rates for your insights surveys.

Quick guide to using the digital experience insights (DEI) surveys (opens in new window).

For those that have signed-up and received your ‘getting started’ form, we encourage you to complete and send the form back as soon as possible so that we can release your master copies of the survey and you can get going.

2. Naming your insights survey(s)

Could you please include the following in your survey name: [name of your institution] [HE/FE/HE online student or teaching/professional services staff/researcher ] [2020/21] [insights survey]. You will need to do this for each of your surveys.

If you’re using the Welsh version, please indicate either by putting the title in Welsh or adding “(Welsh)” into the title.

3. Creating test / practice surveys

Some of you have created a test survey to practice with. Once you have finished with it, can you please delete it. We can see all insight survey copies and we need to find your “real” insights survey(s) in order to put them into the correct benchmarking groups.

4. Tools to help you analyse and present your data

When you have closed your surveys, you will need to analyse your data, present and publish your results. Our handy tools simplify this task for you. The Excel templates make it easy for you to drop in your data, quickly generating charts and tables. The PowerPoint template will help you present your key findings. We have selected the questions we think will have the greatest relevance and impact at an organisational level. You can add more detail or delete sections you don’t want to use.

Downloadable Excel and PowerPoint templates are on  Resources | Digital Insights (

Please contact us if you would like any further advice on how to analyse your data.

5. DEI Events

  • Researcher webinar – Wed 17th Feb 12:00-13:00 Please email if you would like to join this session or run this survey.


  •  DEI webinar –  Fri 26th Feb 12:30-13:30  Jisc digital experience insights surveys webinar. Join us to share advice on how to Get started and ideas about how to engage and motivate your learners and teaching staff to complete the surveys. No need to register, just click on this Zoom

Meeting ID: 933 8518 7255 Passcode: 065811

  • DEI and BDC 19 May 2021 next community of practice event  

We’re very pleased to announce the date for our next joint building digital capability and digital experience insights community of practice event, in collaboration with Manchester Metropolitan University. Please consider sharing your approaches to using digital experience insights data as one of our ‘member stories’ sessions – we’ll ask you if you’d like to offer a session when you register for the event. Registration opens in March and we will provide a further reminder in our next newsletter.   

As a reminder, the recording, transcript and slides from our last community event (held in November 2020) are available from our event page, along with a blog post providing a summary of the themes from the day.  

6. Other events

  • DigiFest online 8 – 11 March 2021, now free to attend.

Key themes: 

    • Reframing the student experience
    • Tomorrow’s technology in today’s education
    • Digital leadership
    • Culture and resilience

Full programme and book your place at     


Note as well as these monthly blogs, we also offer full guidance on using the service (opens in new window). If you have any questions/need help or would like us to include any items in future blogs, please do contact us at (putting ‘insights surveys’ in the subject line).

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