March digital experience insights blog

Welcome to the March digital experience insights blog post. These monthly blogs provide general tips and advice on how to run the insights surveys, latest best practice and guidance, as well other news that relates to the digital experience of students and staff.


  1. Sign-up for the community of practice at the University of Northampton – 21 May

This will be our first joint event with the building digital capability (opens in new window) community and is being run in partnership with The University of Northampton (opens in new window) and will be held at their Waterside Campus (opens in new window) from 9.30am to 4.15pm.

Our community of practice events are run twice yearly. This is an exciting opportunity for staff and leaders in higher or further education who are responsible for developing the digital environment and the digital capability of students and staff in their organisations to come together to share:

  • Practice, ideas and issues around enhancing student, staff and organisational digital capability
  • Approaches to gathering students and staff expectations and experiences of technology
  • Experiences on building a new campus to support curriculum innovation

It’s also an opportunity to hear more about our building digital capability and digital experience insights services and understand how these might help you to meet your goals.

Details of the programme (opens in new window) are available on our events site and registration is free but booking is essential (places limited to 2 per organisation).

If you are interested in presenting at the event on any aspect of building the digital capability or digital experience insights work you are engaged in with your staff, students, or wider institutional goals please let us know via the event registration form (opens in new window) and we will be in touch.

  1. Close date for signing-up to take part in insights surveys this year

The last date that you can sign-up to running the insights surveys will be 1st April 2020. As this is only 3 weeks away, if you are interested in running any of the insights surveys please complete this form (opens in new window) and check the box that says ‘please send me an order form – I am ready to sign up’ as soon as possible and we will be in touch to guide you through the simple onboarding process that will give you access to our surveys.

Can we also ask that participating institutions set the close date of their insight surveys within Jisc online surveys to no later than the listed survey close dates (opens in new window) for the relevant survey(s). This is to ensure that your data can be included in the national reports and that you are able to benchmark your data to the national data once the surveys close.

  1. Recording and slides for the ‘how to maximise your survey response rates’ webinar this week

We had a really informative ‘how to maximise your survey response rates’ webinar earlier this week. There was a range of speakers from both FE and HE institutions, who spoke about how they had gone about maximising their response rates with their students and staff. A recording of the webinar is now available (opens in new window) along with the PowerPoint presentation (opens in new window). A special thanks to Drew, Laura, Keely and Dave for taking the time out to present and for all the useful tips and ideas you were able to pass onto participants!

Our next webinar will be on the Thursday 14th May (11-12) on ‘how to go about analysing your survey data’. The webinar will be held in Zoom and the link to join the webinar on the day is (opens in new window).

  1. Digifest 2020 coming up – 10 & 11 March – come along to our sessions!

Our annual Jisc Digifest (opens in new window) conference is taking place on the 10 and 11 March 2020. The programme (opens in new window) is now available and the digital insights team are running two sessions at the event:

  • 11 March – 12:00 – 12:30 – How are students and teaching staff actually using technology? (Sarah Knight)
  • 11 March – 14:00 -14:40 – Jisc toolkit: supporting the digital experience of new students (Clare Killen, Mark Langer-Crame and Ruth Drysdale)

Colleagues from the building digital capabilities team are also presenting:

  • 11 March – 10:30 – 11:10 – How do we address the digital skills gap? (Sarah Knight, Nora Senior, Deborah Millar, John Hill, Kiu Sum and Alfi Howard)
  • 11 March – 10:30 – 11:10 – Exploring digital wellbeing (Heather Price and Alicja Shah)
  • 11 March – 11:10 – 12:00 – Practical approaches to building the digital capability of staff and students (James Kieft, Elizabeth Newall and Lisa Gray)

We hope to see you there!

  1. Insights website restructure

We have made some changes to the digital experience insights website. This includes:

  • A refresh for the What is digital experience insights? page to reflect the things you say are important to you
  • Streamlined information about Our service including all the surveys we offer, key dates, how the surveys work and our community of practice
  • A new section called Running your insights surveys – which includes guidance on getting started and is where our advice, guidance and resources are now located
  • With four years of reports and a growing collection of briefings we felt a bit of housekeeping to separate out our Reports and briefings was necessary

We hope these make it easier for you to find things but if you can’t locate your favourite content please do get in touch by emailing (putting ‘insights surveys’ in the subject line) and one of the team will be pleased to help you.

Tips and advice

  1. Six simple steps to get your survey launched in under one hour – new web page

We have new guidance on our website on six simple steps to get your survey launched in under one hour (opens in new window). With the close of the student survey fast approaching (1 May), this guidance will help you to get going in a hurry. It covers all the stages from logging into your Jisc online surveys account to get hold of the master copies of the survey, through to launching your survey and engaging with your students and staff. Please do provide feedback on the webpage to Mark Langer-Crame (opens in new window).

  1. Naming your insights survey(s)

Can we remind you all to please include the following in your survey name: [name of your institution] [HE/FE/HE online student or teaching/professional services staff] [2019/20] [insights survey]. You will need to do this for each of your surveys.

If you’re using the Welsh version, please indicate either by putting the title in Welsh or adding “(Welsh)” into the title.

  1. Removing test/practice surveys

Some of you have created a test survey to practice with. Please can we ask that you delete this once you have finished with it. We can see all insight survey copies made in this account and need to clearly find each of your “real” insights survey(s) in the master dashboard in order to put you in the right benchmarking groups.


  1. Change agents’ network (CAN) 2020 – 15 and 16 April

The eighth annual change agents conference is being organised and hosted by Birmingham City University this year with a focus on civic and cultural intelligence. Hurry – discounted early bird registrations are available until 13 March. View the conference website (opens in new window) for programme and registration details

  1. Students experience experts meeting – 23 April

This meetup is the first of two events held every year to share the work of the student experience team at Jisc and offers opportunities for feedback and consultation on current activities. It plays a key role in informing community consultations and influencing the direction of future Jisc work. The event is free to attend but booking is essential. View our events page (opens in new window) for programme details and how to register.

  1. Data matters: Laying the data foundations to shape the future of higher education – 5 May

Data matters is jointly run by Jisc, HESA and QAA, who are the UK’s higher education digital, data and quality experts. This partnership brings these three perspectives together in a one-day conference to discuss the topical issues around data and its use in shaping the future of higher education. View the data matters events page for programme details and how to register (opens in new window).

By Mark Langer-Crame

Senior digital experience insights analyst

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