January digital experience insights blog

Welcome to the January digital experience insights blog post. These monthly blogs provide general tips and advice on how to run the insight surveys, latest best practice and guidance, as well as the latest news in and around the area of staff and student digital experience insights.

Main news

  1. Webinar – getting started with Insights surveys, especially for colleges: Wed 15th January – 12.30pm

Have run your insights surveys yet? Spring is often the best time for colleges to run them and perhaps you may consider running the surveys to coincide with safer internet day on 11 February 2020. Find out more and celebrate globally with the theme: together for a better internet here (opens in new window).

Join us for a Zoom webinar between 12:30 – 1.30 on the 15 January 2020 to discuss how to get the most out of the surveys. We will also answer any specific questions you may have about running your insights surveys. Please let us know if you have any questions or topic areas you’d like to be covered in the webinar by either emailing (putting ‘insights surveys’ in the subject line) or calling 0300 300 2212 07:00 – 00:00 (Monday – Friday). Note, as well as emailing Jisc you can also ask the community using the JISC-DIGITALINSIGHTS-COP@JISCMAIL.AC.UK list. Click here (opens in new window) to join.

You don’t need to pre-register to join the meeting – just click on this link on the day.

  1. Sign-up for the new researcher insights survey pilot (sign-up till end of January)

We are now taking expressions of interest in running the Jisc digital experience insights researcher pilot survey. We hope to recruit around 12 institutions to take part, from across the sector.

Participants will be able to run the survey any time between the 3 February to the 27 March 2020.

To register your interest, please complete the short form here (opens in new window).

This sign-up form will be open until the 31st January 2020. After this date we will select the institutions to take part and notify everyone of the decision straight away.

If you have any questions about the pilot survey, please contact Ruth at

  1. Sign-up and launch your digital experience insights surveys now

We strongly encourage you to sign-up and launch as soon as possible to allow enough time to run your surveys and carry out the subsequent analysis and dissemination of the results. From a planning perspective you will also need to ensure your survey(s) don’t clash with other institutional surveys also being run throughout the academic year.

HE institutions still have time to launch your surveys, although time is running out in terms of the best time to engage students and staff in the HE calendar. For FE institutions, now until Spring is the optimal time to run your surveys.

For those that have signed-up and received your ‘getting started’ form, we encourage you to complete and send the form back as soon as possible so that we can release your master copies of the survey and you can get going.

If you would like to subscribe so you can run the 2019-20 insights surveys, please complete this short form here (opens in new window).

Other news

  1. New professional services staff insights report

The new professional services staff insights report can be downloaded from the DEI reports page (opens in new window).

  1. New improved guidance

The guidance pages have recently been updated to reflect new question sets and provide additional clarification – these can be found here (opens in new window).

The guidance now includes information on:

  • New professional services staff survey
  • Which surveys are most appropriate for different students and staff
  • How to name the specific VLE system you use within your organisation
  • A new PowerPoint presentation which outlines the main features of the insights service for your key stakeholders/senior management
  1. Student data presentation templates for 2019-20

To help you present your key findings with a minimum of effort we have created some presentation templates by selecting the questions we think will have the greatest relevance and impact at organisational level and creating an Excel file to allow you to drop in your data and quickly generate charts and tables.

The charts and tables from the Excel file can then be exported straight into the PowerPoint slides, which include explanatory text and colour coding for the different sections of the student insights surveys.

The templates have been sent out via the service users JISCMAIL list. If you would like copies sent to you, please email (putting ‘insights surveys’ in the title).

The presentation templates for the teaching staff and professional services staff surveys (as well as charts and tables to compare across surveys) will be available by the end of January.

  1. Posters available on the resources page of the DEI website

Posters to help you promote your surveys and engage staff and students are available on the resources page of the DEI website (opens in new window). The new templates to help analyse and present your data will also be available on this page by the end of January.

  1. Next community of practice – SAVE the date: University of Northampton – 21 May 2020

Find out more about how to participate and contribute to our next digital experience insights and building digital capability community of practice event, which will be hosted by the University of Northampton on 21 May 2020 by clicking on the link here (opens in new window).

If you have any ideas for sessions you’d like to present or would like to be presented at the event, then please email Ruth at

By Mark Langer-Crame

Senior digital experience insights analyst

Leave a Reply

Your email address will not be published.