Digital experience insights

Welcome to the April 2021 digital experience insights blog: helping you to prepare for the next academic year.

Congratulations on continuing to gather over 40,000 HE student, nearly 15,000 learners, 5000 teaching staff and 5000 Professional service staff responses to date!  

If you have already launched your 2020-21 student digital experience survey you will already have data that can help you to respond to the continuing situation and adaptions to online learning. If you have yet to launch, there is still time to do so, but hurry, the 2021 student digital experience survey closes on 30 April. Staff by 2 July.  

1. Live data – no need to wait

You don’t have to wait for the Jisc survey period to close before you explore your survey data. The national benchmarking data will be available in May but in the meantime, you can use your live data to help inform changes to the provision you offer. We are hosting a webinar on April 22 13:00-14:00 to share ‘Getting the most out of your DEI surveys analysis’ No need to register, just add it into your calendar and click on Meeting ID 995 0590 1702 Passcode 387610 

You can also use any data you have from the surveys you ran in 2020-21 or the briefings from the aggregated student data gathered between Oct-Dec 2020 to help you to prepare for the next academic year.
Our reports show how students, colleges and universities have responded positively in challenging circumstances and highlight areas for improvement.

Find out what learners had to say in the summary briefings below:


Not forgetting your staff voice

The professional services staff survey is open until 25 June and the teaching staff survey remains open until 2 July. Universities and colleges have found they have gathered a greater number of responses when they invite staff to complete the surveys during CPD events. The data you are gathering will help you to shape the support you offer to your staff.

Researcher survey

Now REF submissions are nearly completed, we hope that you will be interested in gathering the Researchers voice about their digital experience before the survey closes on 2nd July. Please contact if you would like to participate.

Not sure how to launch your surveys?

Read our quick six-step guide (opens in new tab) on how to launch in under an hour. 

Need ideas for engaging students?

Our guide on engaging respondents  (opens in new tab) in your insights surveys  has some suggestions but please also use the community of practice mailing list (opens in new tab) to share your own ideas and strategies, what works and what has been less successful.

Just a few things to note:

• Naming your insights survey(s). For each survey you create, please follow this naming convention:-
[name of your institution]
[HE/FE/HE online student or teaching/professional services staff/researcher]
[insights survey]
[Welsh version – if appropriate]

• Creating test / practice surveys: if you create a test survey, once you have finished with it, please delete it. This is because we can see all insight survey copies and we need to find your “real” insights survey(s) in order to put them into the correct benchmarking groups.

2. Tools to help you analyse and present your data:

When you have closed your surveys, you will need to analyse your data, present and publish your results. Our handy tools simplify this task for you. The Excel templates make it easy for you to drop in your data, quickly generating charts and tables. The PowerPoint template will help you present your key findings. We have selected the questions we think will have the greatest relevance and impact at an organisational level. You can add more detail or delete sections you don’t want to use.

Downloadable Excel and PowerPoint templates are on Resources | Digital Insights (opens a new tab) Please contact us if you would like any further advice on how to analyse your data.

3. Help and support

If you have any questions or need help please do contact us at (putting ‘insights surveys’ in the subject line).

4. Events 

a) ‘Getting the most out of your DEI surveys analysis’ webinar

22 April 2021 13:00-14:00 No need to register, just add it into your calendar and click on Meeting ID 995 0590 1702 Passcode 387610

b) 3rd joint building digital capability and digital experience insights community of practice event

Register for this event that is being organised in collaboration with Manchester Metropolitan University, and will take place on the 19 May 2021.

Please consider sharing your approaches to building digital capability or the impact of digital experience insights surveys is having on your college or university, as one of our ‘member stories’ sessions – we’ll ask you if you’d like to offer a session when you register for the event.

c) 8th CAN 2021 conference

1-4 June, hosted by Keele University celebrating student and staff partnerships.  Adapting to Change: Student-Centred Success (opens new tab) This is an opportunity for colleges and universities to share how they are working with their students through insights to contribute a session to this online event. Click here for details of the event and how to book.   

d) Advance HE’s Surveys and Insights Conference 2021: Adapting to challenging times

on 28 April 2021, Ruth Drysdale will be sharing a session on; Gathering students experience of learning online: What the data from Jisc’s digital experience insights 2020-21 student surveys is telling us.

Note as well as these monthly blogs, we also offer full guidance on using the service (opens in new window). If you have any questions/need help or would like us to include any items in future blogs, please do contact us at (putting ‘insights surveys’ in the subject line).

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