Community of practice Digital experience insights Service update Uncategorized

August digital experience insights blog

We hope that you are all well and hopefully looking forward to a summer break if you haven’t been able to take one yet😊 We appreciate it has been a very challenging time for us all in many different ways, but we believe we have all benefited from collaborating and openly sharing best practice.

Sept 2020 student induction support

As you get ready to welcoming your students into the next academic year, if you have a chance please consider how this Toolkit might help you support the digital experience of new students. Use these customisable toolkits to help you review, develop and communicate information that is key to the successful induction and onboarding of new students. The toolkits draw on the findings of our 2018-19 digital experience insights student survey (published March 2020) 
• Further education toolkit (downloadable in Word)
• Higher education toolkit (downloadable in Word)

Running 2020-21 surveys and getting started webinar 
We will be launching a new Researcher survey in October along with the Student, Teaching staff and Professional service staff surveys. Please get in touch if you would like to know more about participating in these surveys. HOLD THE DATE:- we will host a Getting Started webinar on Tues 22nd September 13:00-14:00 to share best practice in setting up and running your surveys to better ensure you gather the data to analyse and get those actionable insights! Details will be on here soon  

New reports – Researcher pilot report and Student 2020 reports

We are excited to announce the publication of the Researcher digital experience insights survey 2020: UK higher education pilot survey findings – the full report of the 2020 pilot with data collected from 480 researchers at six UK universities (published August 2020).

The team are currently busy analysing the nearly 40,000 Student, 5,362 Teaching staff and 4,563 Professional service staff responses. We will publish the student findings in early September. HOLD THE DATE:- we are also hosting 2 complimentary webinars which focus on the student insight findings and the key messages on 16th September (HE) and 17th September (FE). Registration will open soon on

Next community of practice event
Following our successful May online community of practice which we held jointly with the building digital capability team, we are delighted to announce the date for our next event which is taking place online on the 17th November. We run these events in collaboration with a university or college to ensure we bring in new ideas, and are looking for volunteer to work with us on our next event. In practice this would involve a small number of joint virtual planning meetings, and also a keynote presentation from a senior lead at your institution on an aspect of your journey to digital transformation. If you would like to offer your organisation please get in touch with me at

New case study now available
We are pleased to announce the launch of our latest case study from the University of Northampton. This case study, entitled ‘Building the digital landscape’, with Rob Howe head of learning technology, discussing how the insights surveys feed into, and contribute to, a range of connected initiatives that form a wider holistic approach to strategic and operational planning.

Additional support
If you haven’t seen it already, please have a quick look at Jisc Help and information for members around responding to coronavirus. This includes planning induction for autumn 2020 guidance

Many thanks for all your hard work on the insights surveys this year and we look forward to continuing to work with you in the next academic year.
Best wishes
Ruth Drysdale and the Digital experience insights service team

By Mark Langer-Crame

Senior digital experience insights analyst

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